All-Points Bulletin for Customer Service

I feel great despair for Generation Y and subsequent generations; the will never experience GREAT customer service.  For instance, a store owner knowing your name/your family or having someone welcome you to their establishment and genuinely mean it; or to have a cashier say “please” and “thank you” before, during and after a sales transaction.

The Generation Y grew up with calling a United Stated customer service number and being transferred half way around the world to representatives in other countries.  This generation will not know about having groceries delivered to their homes, or a technicians/service people staying an extra 30 at your house to do the job right without asking for additional pay because his craft/reputation depended upon DOING THE JOB RIGHT THE FIRST TIME.

I say all that to say that I was on chat (a “Live” chat-line) for 45 minutes with a Major international business, who does not have a toll-free number to call; no live person to hear my voice inflections (being sad, upset, miffed, disappointed, happy).  Initially I gave the representative information as to what was wrong with my product and waited for 2 minutes for an initial response and another 5 for trouble shooting tips I had already performed.  A 15 minute phone call would have solved the issue.

Why an All-Points Bulletin? We need to chat less with our phones and computer and talk more with each other.  Yeah I know that there are over 7 billion on the earth now but what about a phone call or a simple face-to-face conversation with one another?

© Katina S. Brooks Photography: December 2012
Smiling

Have you had a phone call or face-to-face conversation with someone today?  Was the result positive…if not try again.

Working numerous years in customer service, I can still Ms. Connie say, “…smile, because the person on the other end of the receiver can hear your smile in your voice.”

When you S. M. I. L. E.,

Sure

Makes
It
Lots
Easier

 

 

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